Frequently Asked Questions

OUR POLICIES
Q. What is your payment policy?
Q. Do you charge sales tax?
Q. Do you accept returns?
Q. Do you guarantee the availability of items on your web site?
Q. What about quantities?
Q. Is your web site secure?

OUR PRODUCTS
Q. How can I see items I'm interested in?
Q. Do you sell reproduction lighting and hardware?
Q. How do I know the condition of your antique lighting and hardware?
Q. Are the lights sold by Residential Relics rewired and ready to install?
Q. Do you put replacement lamp parts on antique lighting?
Q. Do you provide materials needed for installation?
Q. Do you modify the finish on antique lighting and hardware?
Q. Which lamp parts are most commonly replaced?
Q. What’s a cap?
Q. Do the plug-ins on your antique bath sconces work?
Q. Can I install a chandelier or wall sconce myself?
Q. What does “new old stock” mean?
Q. What’s the difference between “brass” and “bronze”?

OUR SERVICES
Q. Does Residential Relics repair and restore antique lighting?
Q. Does Residential Relics offer lighting and hardware for rent?
Q. Does Residential Relics provide local pick-up and delivery services?

SHIPPING INFORMATION
Q. What are your shipping rates and policies?


POLICIES

Q. What is your payment policy?

Residential Relics has partnered with PayPal to provide you with a secure and confidential payment process for your online purchase. PayPal employs encryption and safeguards to keep your financial information secure. PayPal also offers a dispute resolution process if you should have any problems with your purchase that we are unable to resolve. You can process a credit card payment through PayPal without opening a PayPal account. Because we rely on PayPal, Residential Relics does not have access to any of your financial data or payment information.

Prices are stated in United States dollars and do not include shipping charges.

Q. Do you charge sales tax?

Orders shipped outside Minnesota are not subject to sales tax. All orders shipped to Minnesota addresses are charged 6.875% state sales tax. We also charge sales taxes on our local sales.

Q. Do you accept returns?

We want you to be happy with your purchase, and we understand that sometimes the only way to know if you have chosen the right fixture or hardware is to see it. If you are not satisfied, please contact us immediately. We will generally accept returns for any reason within two weeks following your receipt of an item. Buyer pays all shipping costs. We must receive the item in the same condition in which it was sent to you in order to refund your purchase price.

Q. Do you guarantee the availability of items on your web site?

Because we also sell antique lighting and hardware locally in Minnesota, online orders are subject to the possibility of a prior sale. We remove sold items from our web site as soon as possible. In the unlikely event that you place an order for an item that was just sold, we will contact you immediately to return your payment.

Q. What about quantities?

If we have more than one, you'll see the number available in the product description and can adjust the quantity during checkout; otherwise there is only one available.

Q. Is your web site secure?

Residential Relics is a Yahoo! Storefront. We partner with Yahoo! Merchant Solutions and PayPal Payment Processing to provide our customers with a secure and private shopping experience.

SHIPPING

Q. What are your shipping rates and policies?

Please visit our Shipping Information page. You may also calculate shipping charges in the "floating shopping cart" after an item is placed in your cart.

SHOWROOM IN MINNEAPOLIS

Q. How can I see items I'm interested in?

Although our inventory is too large to be shown in one location, we are happy to arrange any items you'd like to see in our local Minneapolis showroom. We are conveniently located in south Minneapolis just minutes from the airport or downtown. Call John to set up a private showing: 612-425-7290.

OUR PRODUCTS

Q. Do you sell reproduction lighting and hardware?

No. We carry only authentic antique or vintage lighting and hardware. We do not sell reproductions or imitations, nor do we install new shades on our antique light fixtures.

Q. How do I know the condition of your antique lighting and hardware?

We make a sincere effort to accurately photograph and describe each item offered for sale on our web catalog, including any flaws or repairs, to let you know exactly what you're buying. Residential Relics carries only authentic antique or vintage lighting and hardware.

Q. Are the lights sold by Residential Relics rewired and ready to install?

Yes. All of the lights we sell are rewired, inspected and tested, and include proper ground wire. Electrical components (such as sockets and switches) are replaced when necessary. Mounting hardware is included. We recommend that all antique lighting be installed by a qualified electrician.

Q. Do you put replacement lamp parts on antique lighting?

Yes, when necessary. The antique lighting we acquire is not always complete or workable when we find it. Sometimes original parts are missing, defective, or unusable. For example, chandeliers may be missing a ceiling canopy, candle covers, or chain. When we utilize a new part, we say so in our product description. When we install a new part, we strive to match the style, color and size to complement the original light.

Q. Do you provide materials needed for installation?

Yes. We provide mounting brackets and all hardware needed to install antique lighting in modern electrical boxes. Bath accessories, such as towel bars and cup holders, include appropriate mounting brackets or clips needed for installation. Hardware, such as knobs and pulls, include nuts and bolts needed for installation. If vintage bolts are included when we acquire a piece, that is what we provide; otherwise, we send appropriate replacements that complement the finish.

Q. Do you enhance, lacquer, paint, polish or otherwise modify the finish on the antique lighting and hardware offered for sale?

We generally preserve the original patina and tarnish that comes only with age, because we believe it adds value and beauty to a piece. We gently clean and wax our lighting and hardware, but do not alter the finishes. However, we may touch up small areas where finish is missing. We strive to accurately photograph and describe any wear or damage to the finish. If any of our antique lighting or hardware has been polished or repainted before we acquired it, this condition is noted in our product description.

Q. Which lamp parts are most commonly replaced?

The most commonly replaced lamp parts are ceiling canopies, candle covers, chain and caps.

Q. What’s a cap?

Many wall sconces are mounted to the wall using a threaded pipe that attaches to the mounting bracket, with a cap that holds it all together by screwing onto the threaded pipe (think of it as a threaded ornamental nut that covers the pipe end). Caps can be seen in photographs of many bath sconces. Original caps are often missing or damaged, and need to be replaced; if they are, we tell you in our product description. Caps can be polished brass, tarnished brass or chrome, and can be exchanged based on your preference.

Q. Do the plug-ins on your antique bath sconces work?

No. Many antique bath sconces have an electrical plug-in at the bottom. However, because they are only for two-prong electrical appliances and do not include a dedicated ground, they do not meet modern safety standards. We remove the wiring from these receptacles, although we do leave the receptacles intact if they are present. We do not recommend using light fixtures to plug in electrical appliances.

Q. Can I install a chandelier or wall sconce myself?

We recommend that all hard-wired lighting be installed by a qualified and licensed electrician. Most antique chandeliers and wall sconces will be installed the same way as a new light. We are happy to answer questions about specific mounting requirements.

Q. What does “new old stock” mean?

These are older items that have never been used.

Q. What’s the difference between “brass” and “bronze”?

There is a great deal of confusion between these two terms to when describing antique lighting and hardware. The difference between brass and bronze is one of metal alloy mixture: Brass is typically a copper/zinc alloy that is more yellow in color, whereas bronze is typically a mixture of copper and tin, which creates a darker, richer color. The word “bronze” is often misused, because it makes a piece sound more valuable. A more telling test of quality is the detail of the casting rather than the composition of the metal utilized.

SERVICES

Q. Does Residential Relics repair and restore antique lighting?

Yes. Residential Relics provides expert lighting repair and restoration services to many antique dealers, decorators and designers in the Twin Cities area. We would be happy to work with you on your lighting project. If you want to buy a fixture from us but need it lengthened or shortened, if you have special mounting requirements or desire any other alterations, please contact us to discuss your needs. References are available upon request. (Local pickup and delivery services are available.)

Q. Does Residential Relics offer lighting and hardware for rent?

Yes. Our rental charge is 20% of the purchase price for one week (contact us to discuss a longer time period). Our client initially pays the full price to receive the desired items. After they are are returned and inspected for damage, we refund 80% of the price paid, less shipping charges if applicable (local pickup and delivery available). Please contact us to arrange a rental to enhance your special occasion or photo shoot.

Q. Does Residential Relics provide pick-up and delivery services in the Twin Cities metropolitan area?

Yes. Please contact us to make arrangements.

We welcome your questions and comments, and we appreciate your business!